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Product Recall Advice
An effective pro-active Product Recall plan can mean the difference between survival and the loss of the business you have worked hard to create and advance. When faced with a Product Recall a business faces both Direct and Indirect costs. It is easy to calculate direct costs such as wages for staff to redirect energies into management of a recall plan or the purchase price of air time and ads to notify the public of the product recall. However, it is the indirect costs associated with not having a Product Recall plan already formulated that could have the biggest impact on your company’s survival.
Keys To Product Recall Plan
- Appoint a Recall Coordinator. Don't wait until the Product Recall. Precious time will be lost and possibly your company's reputation if you have to start from scratch before implementing your plan.
- Make sure your products are serialized or traceable.
- Document and record your products through the entire life cycle. Serialization or marking the product, individually or by batch makes this easier.
- Develop an effective Complaint Management program. Essentials of a good program start with standardized from that will capture important information from your customers that will provide early detection of potential problems so you can minimize the impact of a recall.
- Constantly evaluate customer complaints, warranty claims, test and inspection records, repair and service records, and product liability claims.
- Measure the effectiveness of your recall. Your Recall Coordinator should be aware of effectiveness requirements by federal agencies that oversee recalls. It will be important to measure how many of your products are in the marketplace and how many have been returned so you can satisfy the particular requirement of the federal agency overseeing the recall.
- Communicate effectively. Quick notification of customers, retailers, distributors, and regulatory agencies is key to reducing the impact associated with the presence of hazardous product on the market. However, if the information communicated is premature or incorrect it could create unnecessary problems for your business. Make sure all communications are monitored by your recall coordinator and are accurate and presented in a professional manner.
- Give your full support to your Recall Coordinator. Remember reducing the time factor reduces the possibility for bodily injury or property damage and therefore, reduces the possibility of a product liability claim.
Resources To Help You with A Recall
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