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Web Site Notification Guidelines
From the Office of Compliance, CPSC
- On the firm´s home page (or the first entry point to the firm´s web site) have a separate "button" or "icon" or "olling message" entitled Recall Safety Information to directly link the home page to a separate recall information page. Locate the "button", "icon", or "scrolling message" in a highly visible location on the home page or first entry point to the firm´s web page. Consumers should not have to scroll vertically or laterally on the home page, or otherwise search for the information on the recall.
- On the recall page, include only the product recall information and no sales or marketing information. Include all text (verbatim) in the CPSC/Company joint press release and a color photo of the recalled products. Firms can scan in the CPSC--issued joint press release.
- Whenever possible, the recall page should be interactive to allow consumers to register to participate in the recall through the firm's web site.
- Post the web site recall notification by the date that the joint press release is to be issued.
- Keep the web site recall notification on the web site or first entry point to the firm's web site for the duration of the recall.
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