Website Notification Guidelines

CPSC product safety

Website Notification Guidelines

from the Office of Compliance of the

U.S. Consumer Products Safety Commission

  1. On the firm´s home page (or the first entry point to the firm´s website) have a separate button, icon or rolling message entitled Recall Safety Information to directly link the home page to a separate recall information page. Locate the button, icon or rolling message in a highly visible location. Consumers should not have to scroll vertically or laterally on  or otherwise search for the information on the recall.
  2. On the recall page, include only the product recall information and no sales or marketing information. Include all text (verbatim) in the CPSC/company joint press release and a color photo of the recalled product(s). Firms can scan in a PDF of the CPSC–issued joint press release.
  3. Whenever possible, the recall page should be interactive to allow consumers to register to participate in the recall through the firm’s website.
  4. Post the website recall notification by the date that the joint press release is to be issued.
  5. Keep the website recall notification on the web site or first entry point to the firm’s web site for the duration of the recall.

Brought to you by the U.S. Consumer Product Safety Commission